Refund Policy

Last updated: October 25, 2026

This Refund Policy explains how to cancel a paid subscription to RAKETO (the “Application”), operated by Raketo Inc., and how to request a refund. How a refund is made depends on where you paid for the subscription.

1. Purchases through the App Store (Apple)

If you paid through the Apple App Store, the payment was processed by Apple, and only Apple can issue a refund. Raketo Inc. has no technical ability to return money for App Store purchases.

• Request a refund at reportaproblem.apple.com (sign in with your Apple ID, choose the purchase → “Request a refund”), or contact Apple Support.
• Apple reviews the request and decides on the refund according to its own rules.
• To cancel auto-renewal: Settings on your iPhone → your name → Subscriptions → Raketo → Cancel Subscription.

2. Purchases through Google Play

If you paid through Google Play, the payment was processed by Google, and refunds are made through Google Play.

• Request a refund in Google Play: play.google.com → Payments & subscriptions → Budget & history, choose the purchase → “Request a refund”, or through Google Play Help.
• Google reviews the request according to Google Play refund policies.
• To cancel auto-renewal: Google Play → Profile → Payments & subscriptions → Subscriptions → Raketo → Cancel subscription.

3. Purchases through RevenueCat or lava.top (web, card payments)

If you paid on the web or by card through RevenueCat (payments processed by Stripe) or lava.top, refunds are made by Raketo Inc.

• In the app: Settings → Raketo Premium.
• By email: hello@raketo.app.
• On Telegram: @raketo_support.

Please include the email or phone number of your Raketo account, the date and amount of the payment and, if available, the payment receipt or its number.

• If you request a refund within 3 days of the first payment for a subscription, we return the full amount.
• In other cases we consider each request individually and may make a full or partial (pro-rata) refund for the unused period.
• We respond to requests within 3 business days. The money is returned to the same card or payment method used for the purchase; depending on your bank, it usually arrives within 5–10 business days.

4. Cancelling a subscription

You can cancel a subscription at any time. After cancellation, auto-renewal stops and paid features remain available until the end of the period you have already paid for. Cancelling a subscription does not by itself refund the current period — to get a refund, follow the steps above. Deleting your account or the Application from your device does not cancel a subscription.

5. Contact

Raketo Inc.
651 N Broad St, Middletown, DE 19709, USA
Email: hello@raketo.app
Telegram: @raketo_support